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Service Advisor Job in Canterbury

Kent
Canterbury
Service Department, Car Dealership
£26500 - £34000 per annum
131859
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Service Advisor required in Canterbury, Kent 
  • Basic Salary £26,500
  • Monthly Bonus available, OTE £34,000
  • Mon – Fri 08:00 – 18:00
  • No Saturdays
  • Franchised Main Dealer
Our client is a Multi-Brand Dealer Group with over 50 dealerships across the UK, and history dating back over 100 years! They are one of the most established and longest running dealer groups across the UK serving thousands of customers each year.

They are built of values of a personal, friendly service with a long-term commitment to customer care, to both the individual and the vehicle.

They are looking for individuals with a positive mind-set, who enjoys speaking with people, and looking to build a flourishing career in the Service Department! They have a friendly team who enjoys a laugh whilst getting the job done!

They pride themselves on delivering an outstanding customer service, their strong manufacturer relationships and ensuring they create a great experience for both employees and customers. They are a large enough organisation for progression, but small enough to still have that family feel and care for both customer & employee.
We’ve worked with this group for several years, they provide a fantastic company culture, a family-feel environment, with transparency in what they do and a fantastic talent and development nurturing programme.

If you have experience as a service advisor, service team leader or workshop control within an automotive retail environment, get in contact today!

What’s in it for you as a Service Advisor?
  • A Competitive Basic Salary of up to £26,500 
  • A fantastic Bonus Structure
  • 08:00 - 18:00 Mon – Fri
  • Full Training and Development
  • A supportive Management Structure
  • Discounted MOT and servicing
  • Future Development Opportunities with a Large Group
Duties of a Service Advisor with our Client:
  • Assisting with running workshop control.
  • Looking after a small team, 1 x Service Admin/Warranty Administrator, 1 x Service Retention specialist & a team of 7 Technicians.
  • Advising customers on how to solve a problem with their vehicle.
  • Booking/scheduling vehicle services.
  • Liaising with customers about any additional work required.
  • Producing estimating time and costs associated with repairs for customers.
  • Handling customer complaints and responding to customer requests.
  • Proving progress reports for customer ensuring vehicle is tracked through the workshop.
  • Liaison with other members of staff
  • Making Service available to the workshop for Vehicle Health Check Videos + Upselling
What our client expects of their Service Advisor:
  • Previous motor trade experience within a Service Advisor role or similar is essential.
  • Experience with Kerridge/CDK/Keyloop or similar
  • A good technical understanding and general knowledge of how Motor Vehicles work.
  • Good communication skills
  • Willingness to keep technical knowledge updated to provide the most efficient service possible.
  • Confidence in processing payments,
  • The ability to work on your own initiative and as part of a team
  • Confidence in problem solving.
  • Full UK Driving Licence. – Preferably Clean
This Service Advisor vacancy is based in Canterbury and our Client is ideally looking for motor trade experienced applicants.

We will not send your CV to a job until we have spoken to you, so it is imperative that you provide a daytime contact number preferably your mobile number.

If you are interested in hearing more about this Service advisor, please do not hesitate to contact Lee Squire at Perfect Placement today.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK.
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