Contact
01603 701 077 Upload CV
Search for an exact word or phrase
"search query"
Use quotes to search for an exact word or set of words.
Search for either word
query OR query
If you want to search for jobs that may have just one of several words, include OR (capitalized) between the words. Without the OR, your results would typically show only jobs that match both terms.
Exclude a word
NOT query
Add a NOT before a word to exclude all results that include that word. 
Include a "fill in the blank"
query * query
Use an asterisk (*) within a query as a placeholder for any unknown or "wildcard" terms.

Sales Manager Job in Stratford-upon-Avon

Warwickshire
Stratford-upon-Avon
Car Dealership, Sales Department, Service Department, Management
£38000 - £45000 per annum
145664
Apply
Sales and Service Manager
  • Location: Stratford upon Avon area
  • Salary: £38,000 per annum + 3% performance bonus + Quality Performance Indicators
  • Contract Type: Full-Time, Permanent
  • Hours: Monday–Friday 09:00–17:00, Saturday 09:00–13:00 (on rotation)
The Sales and Service Manager plays a pivotal, hands-on managerial role, directly engaging with customers at the intersection of eCommerce, technical service, and consultative selling. Reporting to the CEO, this role is responsible for ensuring seamless, informed, and conversion-driven customer journeys both online and in-person.

The manager actively oversees the management of inbound leads, provides expert vehicle-related guidance, coordinates workshop jobs, and supports customers throughout every stage of the sales and service process.

This role is essential to the success of our evolving hybrid sales model, where digital tools (WooCommerce, ZOHO CRM, ZOHO Books, ZOHO Bookings) are integrated with personalised service to deliver an exceptional customer experience.

As the Sales and Service Manager, you will take charge of overseeing and refining the potential customers' journey through the sales pipeline, ensuring their transformation into loyal clients. Your expertise in hands-on sales pipeline management will be crucial for driving the business's success through effective lead handling and customer service.

Key Responsibilities:
  • Develop and maintain a well-organised sales pipeline that outlines the entire sales process from start to finish.
  • Break down the sales journey into manageable stages to enhance focus, clarity, and efficiency.
  • Implement strategies to nurture leads through each stage of the pipeline.
Managing Leads and Deal Management:
  • Lead Management and Qualification: Identify potential leads and assess their fit with the product or service through initial contact and analysis. Prioritise leads to focus on high-potential opportunities.
  • Pipeline Progression: Move leads through the sales pipeline by employing targeted strategies and maintaining regular communication to keep them engaged.
  • Deal Management: Collaborate with team members to negotiate terms and close deals effectively, ensuring all parties are aligned and satisfied with the outcome.
Key Stages and Responsibilities:
  • Awareness: Introduce potential customers to the product or service through engaging content, such as blogs or social media posts.
  • Consideration: Provide leads with detailed information, including case studies or testimonials, to demonstrate the value offered.
  • Decision: Facilitate the decision-making process by offering personalised offers or demos to encourage lead conversion.
  • Action: Ensure a smooth transition as leads become customers, focusing on customer satisfaction and retention.
Requirements:
  • Experience in sales pipeline management and lead nurturing.
  • Strong organisational and communication skills.
  • Ability to develop engaging content and provide detailed product information.
  • Proficiency in using CRM software to track and manage leads.
Sales and Ecommerce Integration:
  • Qualify and process leads via online, phone, email, and face-to-face channels using ZOHO CRM.
  • Assist customers in navigating self-service ecommerce options, including product selectors and vehicle-fitment tools.
  • Support the completion of online purchases by resolving queries and following up on abandoned carts.
  • Create quotes, invoices, and manage transactions using ZOHO Books and Stripe.
Customer Consultation and Booking Management:
  • Deliver professional guidance on remapping, tuning tools, and performance upgrades tailored to customer vehicles.
  • Use ZOHO Bookings to schedule consultations, installations, and workshop services.
  • Maintain continuous customer communication regarding booking updates, job progress, and after-sales support.
Workshop and Fulfilment Coordination:
  • Collaborate with the Workshop Team to allocate jobs, monitor turnaround, and ensure SLAs are met.
  • Manage parts availability and liaise with suppliers to ensure timely delivery for workshop jobs.
  • Conduct goods-inward checks, raise purchase orders, and coordinate shipping/collection logistics.
Customer Relationship Management:
  • Build lasting relationships through consultative, solutions-based sales.
  • Resolve complaints and escalate technical issues while maintaining professionalism.
  • Encourage post-sale feedback, promote online reviews, and participate in marketing follow-ups.
Hybrid Operations and Administration:
  • Monitor dashboards and reports in ZOHO CRM and Books to prioritise workload and measure KPI performance.
  • Take ownership of the customer order lifecycle – from enquiry to aftersales.
  • Participate in training workshops (e.g., WooCommerce Sales Power, Tuneability) and contribute to digital knowledgebase development.
If you are interested in hearing more about this Sales and Service Manager job in the Stratford-upon-Avon area, please contact Billy Peasgood at Perfect Placement Today.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
Apply
Create Job Alert