Our client is seeking a highly motivated and experienced Aftersales Advisor to join their dynamic team in Rochester, Kent.
This is an excellent opportunity for a professional with a passion for delivering outstanding customer service and managing complex aftersales cases.
The successful Individual will play a key role in handling warranty claims, customer complaints, and post-sales issues, ensuring exceptional service and maintaining customer satisfaction.
Benefits:
- Competitive salary between £30,000 and £34,000 per annum
- OTE up to £36,000 with performance-based progression
- Flexible working hours, with Monday to Friday schedules and Saturday mornings
- Opportunity to work within a reputable automotive dealership
- Supportive team environment with career development prospects
- Managing warranty claims and customer complaints professionally and efficiently
- Handling aftersales issues and resolving customer concerns to ensure positive outcomes
- Using ticketing systems to document and collate relevant information
- Coordinating with technical teams and management for approvals on warranty or re-visits
- Following up with customers post-interaction to ensure satisfaction and retention
- De-escalating tense situations and managing difficult conversations skilfully
- Conducting reports and identifying opportunities for additional sales or service follow-up
- Maintaining accurate records and documentation of all interactions and cases
- Supporting the team in running effective processes to enhance customer experience
- Previous experience in a similar aftersales, warranty, or customer service role within the motor trade
- Confident in handling complaints and challenging unreasonable claims
- Calm, professional, and capable of working under pressure
- Strong communication and interpersonal skills
- Commercial awareness with a customer-focused approach
- Able to manage multiple cases simultaneously and follow processes diligently
- Flexible to work full-time hours, including occasional Saturdays
- Previous experience with ticketing systems and warranty procedures is advantageous
Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Rochester and Kent, today to discover more about this fantastic opportunity.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.