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Service Advisor Job in Cannock

Staffordshire
Cannock
Service Department, Independent Garage
£32000 - £35000 per annum
149627
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Are you a driven and customer-focused Automotive Service Advisor with a passion for delivering exceptional service? Join a rapidly expanding, reputable independent garage specialising in prestige, performance, and electric vehicles. This full-time, permanent position provides stability, professional growth, and the chance to work within a cutting-edge facility north of Cannock, Staffordshire.
  • Basic Salary £32,000 basic (Can pay more for Senior Service Advisors) 
  • Monday – Friday, 8:00 am – 6:00 pm (No weekends!)
  • Ongoing professional training and development.
Key Responsibilities as a Service Advisor:
  • Manage the customer journey from booking to vehicle handover, ensuring clear communication and transparency
  • Handle service, repair, and MOT bookings efficiently
  • Prepare accurate job cards, estimates, and repair authorisations
  • Liaise effectively between customers and workshop technicians
  • Provide regular updates, explanations, and advice to customers
  • Coordinate parts orders and supplier communications
  • Process invoices, payments, and warranty claims
  • Maintain an organised and professional reception and waiting area.
Service Advisor Requirements:
  • At least 2 years’ experience as a Service Advisor in a franchise or independent garage
  • Good understanding of vehicle servicing, repairs, and MOT procedures
  • Exceptional customer service and communication skills
  • Professional appearance and conduct
  • Strong organisational and administrative abilities
  • IT-literate with the ability to adapt to internal management systems
  • Hold a full, clean UK driving licence.
Benefits for the Service Advisor:
  • Ongoing professional training and development
  • Modern facilities and technology 
  • Supportive team environment
  • Genuine opportunity for career progression
  • Employee discounts.
This role requires demonstrated experience within the automotive sector; applications without relevant service reception experience will not be considered. Full training on systems and processes will be provided

Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Stafford and Staffordshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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