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Service Administrator Job in Knutsford

Cheshire
Knutsford
Administration and Accounts, Service Department, Car Dealership
£28000 - £32000 per annum
149657
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Our client, a leading prestige main dealer in Knutsford, is seeking a Service Administrator to join their award winning automotive customer service team. This is an exceptional opportunity to work with a renowned brand in a state-of-the-art dealership, known for its commitment to excellence and outstanding working environment. The role is ideal for an organised, customer-focused professional with a passion for the automotive industry.
  • Salary: £28,000 - £30,000 Basic (depending on experience)  
  • Location: Knutsford
  • Hours: Monday to Friday 8am til 6pm
  • Benefits: Company pension scheme, Enhanced holiday, staff discounts on vehicle purchases and services, opportunity for progression
  • Leading Main Dealer Group with a Fantastic Franchise
Key Responsibilities:
  • Create, manage, and update job cards with precision to ensure smooth workshop operations.
  • Handle customer bookings, enquiries, and follow-ups promptly via phone, email, and in-person, delivering exceptional service.
  • Maintain the service department loading system, scheduling jobs efficiently to align with workshop capacity and technician availability.
  • Ensure all documentation complies with manufacturer standards and internal processes, maintaining accuracy at all times.
  • Coordinate loan vehicle administration, including handover and return, ensuring clear communication with customers.
  • Explain completed work to customers, ensuring full understanding and authorisation of services performed.
  • Collaborate with the service team to support seamless operations and uphold high customer satisfaction standards.
  • Adhere to health and safety regulations, maintaining safe working practices and compliance with dealership policies.
Requirements:
  • Full UK driving licence
  • Proven customer service skills, with the ability to build rapport and handle queries professionally.
  • Strong organisational skills, with a keen eye for detail and the ability to multitask in a fast-paced environment.
  • Competency in numeracy, literacy, and IT, including proficiency with service management software (experience with systems like Pinnacle or Kerridge is a plus).
  • Previous experience in automotive service administration or a similar role is preferred but not essential; individuals with strong administrative backgrounds are encouraged to apply.
  • Smart appearance and a professional, positive attitude to represent the dealership’s premium brand.
  • Basic understanding of vehicle mechanics or willingness to learn to assist with customer queries.
  • Team player with excellent communication skills, capable of working collaboratively with colleagues and customers.
Contact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Knutsford and Cheshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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