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Service Advisor Job in Westbury

Wiltshire
Westbury
Service Department, Commercial Dealership
£29000 - £32600 per annum
150483
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Our client, a franchise-approved commercial vehicle dealer group with multiple sites nationwide, is currently looking to hire a Service Advisor for their busy Westbury dealership.
  • Salary: £29,000 basic salary with a performance-related bonus providing on-target earnings of £32,600 per annum.
  • Hours: 7:00am-4:15pm and 8:45am-6:00pm, alternating shifts Monday to Friday. Plus 1 in 4 Saturdays, 7:00am-12:00pm.
  • Benefits: Access to hundreds of practical, recreational and salary-sacrifice discounts, a staff wellness programme, enhanced maternity/paternity pay, and regular recognition rewards for staff. 
Reporting to the Service Manager and working as part of a friendly team, as a Service Advisor, your key duties shall include:
  • Dealing with customers and ensuring customer satisfaction.
  • Utilising workshop loading and ensuring it is up to date. 
  • Regularly and proactively keep customers up to date with progress on their vehicle
  • Booking in vehicles. Ensure appointments are convenient for the customer and department, in line with the workshop capacity.
  • Identify the customer requirements and, where possible, supply an accurate, fully inclusive costing.
  • Produce accurate job cards, invoices, estimates and related information.
  • Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
  • Produce warranty job cards in line with the manufacturer's policy and procedures.
  • Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
  • Liaise with the Parts Department to ensure availability of parts. 
The successful individual would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Strong organisational skills, along with IT literacy (any experience with Kerridge/Keyloop preferable), would be of high priority. Recent or current experience as a Vehicle Service Advisor or a similar role within the automotive industry would be essential for our client, and this is a fantastic chance for someone to take the next step in their career into a more senior role. A UK driving licence with minimal points is, however, essential. Liaising with the vehicle manufacturer to authorise warranty repairs and general knowledge of warranty procedures or commercial vehicles would be highly advantageous, but is not essential. 
 
What's in it for you? Quite a lot, it seems. For your hard work as a Service Advisor, our client is offering…
  • Starting basic salary of £29,000 per annum.
  • KPI achievement-based bonuses available, providing on-target earnings of £32,600 per annum. 
  • 23 days of annual leave plus the 8 bank holidays.
  • Workplace pension scheme. 
  • Access to technical training/development.
  • Additional company benefits include access to hundreds of high street and retailer discounts, inter-company awards, long service recognition, company wellness programmes, and enhanced maternity/paternity pay, amongst others.
  • Fantastic long-term career prospects with a multi-award-winning business officially recognised as a "Great Place to Work".
  • 7:00am-4:15pm and 8:45am-6:00pm, alternating shifts Monday to Friday. Plus 1 in 4 Saturdays, 7:00am-12:00pm.
Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement, covering Westbury and Wiltshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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