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Senior Service Advisor Job in Stoke-on-Trent

Staffordshire
Stoke-on-Trent
Service Department, Car Dealership
£32000 - £38000 per annum
150627
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Senior Service Advisor vacancy in Stoke-on-Trent!
  • Basic Salary: £32,000
  • OTE: £38,000
  • Hours: 8:30am–6pm, Monday to Friday, plus Saturday mornings on rota
  • Great opporuntity for progression with a leading Group and fantastic Franchise!
We are seeking an experienced and dedicated Senior Service Advisor to join our busy Aftersales Team in Stoke, Staffordshire. This permanent position offers a basic salary of £32,000, with an OTE of £38,000, alongside excellent training and career development opportunities.

Benefits:
  • Basic salary of £32,000 per annum
  • OTE of up to £38,000
  • Permanent employment
  • Monday to Friday working hours of 8.30am to 6pm
  • Saturday morning rota, 8.30am to 12.30pm
  • Continuous training and brand development
  • Supportive and experienced Aftersales Team
  • Opportunities for career progression within the dealership and group
Duties:
  • As Senior Service Advisor, you will book MOTs, vehicle servicing and repair work for customers
  • Advise customers on warranty cover and recommend additional parts or accessories where appropriate
  • Liaise with Service Advisors, Vehicle Technicians and the Service Manager to organise appointments according to workload and call volumes
  • Manage a high volume of customer enquiries, telephone calls and online booking requests
  • Keep customers informed of vehicle turnaround times and provide clear updates throughout the repair process
  • Maintain accurate customer records and update dealership systems following new bookings
  • Deliver a consistently professional and first-class customer experience
Requirements:
  • Previous experience as a Senior Service Advisor or Service Advisor within the automotive industry
  • Excellent customer service and communication skills
  • The ability to build rapport with customers and explain technical information clearly
  • Strong organisational skills, with the ability to manage multiple tasks in a busy environment
  • A positive, energetic and professional approach
  • The ability to work effectively as part of a team while also using your own initiative
  • Experience using Kerridge, ADP or other dealer management systems would be advantageous
  • A genuine passion for vehicles and delivering high standards of customer care
Contact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Stoke and Staffordshire, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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