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Service Supervisor Job in Dundee

Angus
Dundee
Service Department, Independent Garage
£38000 - £40000 per annum
150979
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Service Supervisor vacancy in Dundee!
  • Competitive salary of up to £38,000 depending on experience
  • Monday – Friday 8AM-5PM
  • NO WEEKENDS
  • Our client encourages personnel with a background as a Service Advisor / Service Supervisor / Service Manager / Service Reception Manager / Workshop Controller
  • Work for a thriving independent business
Are you an experienced motor trade professional seeking a rewarding opportunity as a Service Supervisor.

We are currently recruiting on behalf of a well-established independent in Dundee for a dedicated Service Supervisor to join their friendly and professional team.

Benefits:
  • Competitive salary of up to £38,000 per annum depending on experience
  • Friendly and professional working environment
  • A varied position combining workshop and office duties
  • A great working atmosphere in a family-run independent - avoid the pressure-driven world of the big PLC
Duties as a Service Supervisor will include:
  • Managing and supporting the reception and administration team
  • Controlling bookings and coordinating with the workshop to make effective use of available capacity
  • Preparing estimates, obtaining customer authorisation and providing progress updates
  • Overseeing parts ordering, returns and supplier credits
  • Ensuring job cards, invoices and payments are completed accurately and promptly
  • Handling customer queries and complaints professionally
  • Coordinate the service department, supporting management, technicians, and administrative staff
  • Deliver a high-quality customer experience to enhance customer satisfaction and loyalty
  • Manage workflow, productivity, and job allocation within the service team
  • Develop and optimise operational processes for increased efficiency and profitability
  • Raise job cards and provide accurate customer estimates in line with company policies
  • Maintain thorough documentation and update customer and vehicle records
  • Monitor jobs in progress and report any issues promptly
  • Ensure compliance with health and safety protocols and company policies
Requirements that the Service Supervisor will need:
  • Proven experience within the motor trade in the Service Department and/or Workshop
  • Strong customer service and communication skills
  • Proficiency in numeracy, literacy, and IT systems
  • Ability to analyse data for KPI reporting and process improvement
  • Enthusiastic, motivated, and able to work well within a team
  • Previous supervisory experience is desirable but not essential; strong tenure as a Service Advisor will be considered
  • Excellent organisational and administrative skills
Contact Will Grant, Automotive Recruitment Specialist at Perfect Placement covering Dundee and Angus, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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