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Renewals Specialist Job in Croydon

Surrey
Croydon
Sales Department, Car Dealership
£25000 - £40000 per annum
140624
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Car Sales Customer Retention and Renewals Specialist - Work from Home opportunity available
  • Salary: £25,000 Basic + £40,000 OTE with Target-Based Commission
  • Location: Croydon, Surrey (Work from Home/Remote Option Available)
  • Hours: Monday to Friday, 9:00 AM – 5:30 PM (Flexible Scheduling)
  • Benefits: Comprehensive Training, Pension Scheme, Performance Bonuses, Employee Wellness Programme, Paid Professional Development
Join an award-winning car dealership in Croydon, Surrey, as a Customer Retention and Renewals Specialist. This dynamic role offers the flexibility to work from home or remotely, empowering you to shape your workday while playing a key role in delivering exceptional customer care. You’ll drive customer loyalty and vehicle renewals for a dealership renowned for its outstanding sales and aftersales services, working with prestigious brands such as BMW, Audi, Volkswagen, and Toyota.

Our client, a leader in the automotive industry, is committed to transparency, honesty, and exceeding customer expectations. This newly created role is your opportunity to take ownership, innovate, and make a significant impact in a fast-paced, target-driven environment. With a competitive salary, a lucrative commission structure, and extensive training, this position is designed for a motivated professional eager to advance their career in automotive sales and customer retention.

As part of a talented, target-driven team, you’ll leverage advanced CRM tools and cutting-edge communication platforms to build lasting relationships with customers, ensuring they return for their next vehicle purchase or lease renewal. This Renewals Specialist role combines strategic sales, customer relationship management, and compliance with Financial Conduct Authority (FCA) regulations, offering a rewarding blend of autonomy and collaboration.

Key Responsibilities:
  • Customer Retention & Engagement: Proactively make outbound calls and emails to existing customers, nurturing relationships to encourage vehicle upgrades, lease renewals, and repeat business.
  • Renewals Management: Identify and contact customers approaching the end of their finance or lease agreements, presenting tailored renewal options to meet their needs.
  • Diary & Pipeline Management: Efficiently manage the inquiry and sales diary, scheduling follow-ups, virtual consultations, and showroom appointments to maximise conversion opportunities.
  • Loyalty Building: Conduct proactive follow-up communications (calls, emails, and texts) to ensure customer satisfaction, address concerns, and foster long-term loyalty.
  • Financial Product Sales: Promote tailored financial products, such as extended warranties, service plans, and finance packages, while ensuring compliance with FCA regulations (full training provided).
  • Multitasking & Technology: Work seamlessly across CRM platforms, communication tools, and dealership software to track interactions, monitor sales progress, and generate reports (training provided).
  • Target Achievement: Consistently meet and exceed sales, retention, and renewal targets, contributing to the dealership’s growth and reputation.
Requirements:
  • Motivation & Drive: A results-oriented mindset with a proven ability to hit and exceed sales and retention targets.
  • Communication Excellence: Exceptional verbal and written communication skills, with the ability to build rapport and trust with diverse customers.
  • Teamwork & Independence: Comfortable collaborating with a remote team while thriving in an autonomous, work-from-home environment.
  • Adaptability & Creativity: High energy, enthusiasm, and the ability to think outside the box to solve challenges and drive results.
  • Experience: Previous experience in the motor trade (e.g., car sales, renewals, or customer retention) is highly desirable but not essential. Renewals Specialists with backgrounds in telesales, call centre operations, or customer service are warmly encouraged to apply.
  • Technical Proficiency: Comfortable using multiple computer applications, CRM systems, and databases (training provided for dealership-specific tools).
  • Home Office Setup: For remote work, a reliable internet connection, quiet workspace, and access to a computer or laptop are required.
What’s On Offer:
  • Competitive Compensation: £25,000 basic salary with on-target earnings of £40,000, supported by a generous, uncapped commission structure based on sales and renewals.
  • Flexible Work Arrangement: Work from home or remotely with a Monday-to-Friday schedule (9:00 AM – 5:30 PM), offering excellent work-life balance and no weekend work.
Career Development:
  • Comprehensive in-house training on FCA compliance, CRM systems, and automotive sales techniques.
  • Opportunities for career progression within a leading dealership.
Our client is passionate about creating exceptional customer experiences and fostering a culture of growth, achievement, and innovation. With partnerships across leading automotive brands, they are at the forefront of the industry, offering a supportive remote working environment and unparalleled opportunities for career advancement. Whether you bring motor trade experience or a strong telesales/customer service background, this Renewals Specialist role allows you to make a tangible impact while building a rewarding career with a forward-thinking dealership.

If you’re a proactive professional with a passion for customer service, sales, and vehicle renewals, contact Liam Buffenbarger at Perfect Placement to explore this exciting Customer Retention and Renewals Specialist role in Croydon, Surrey.
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