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Service Advisor Job in Birmingham

West Midlands
Birmingham
Independent Garage, Service Department
£32000 - £36000 per annum
141659
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Service Advisor – Independent VAG Specialist Centre
  • Birmingham
  • Full-time | Permanent
  • Basic Salary up to £32,000 basic + Bonus (OTE £36,000 Uncapped)
An exciting opportunity has arisen for an experienced Service Advisor to join a reputable independent specialist servicing centre in Birmingham, supporting premium Automotive brands such as Audi, Volkswagen, SEAT, and ŠKODA.

This is a customer-facing role ideal for someone with a passion for delivering exceptional service, strong communication skills, and a solid background in automotive aftersales.

Key Responsibilities as a Service Advisor:
  • Manage service and repair bookings efficiently and professionally
  • Provide clear and accurate Vehicle estimates in line with company pricing and policy
  • Liaise effectively with Technicians to ensure clear communication of customer concerns
  • Keep customers fully informed on the progress of their vehicles
  • Deliver a seamless experience from initial enquiry to post-service follow-up
  • Maximise workshop capacity in coordination with Service Manager and Workshop Controller
  • Handle customer complaints in a courteous and solution-focused manner
  • Maintain the highest presentation standards across the service department.
What We’re Looking for as a Service Advisor?
  • Previous experience as a Service Advisor or Parts Advisor in the motor trade (Ideally within the VAG group)
  • Strong interpersonal and customer service skills
  • A keen eye for detail and a passion for delivering excellence
  • A proactive and approachable attitude
  • A full and valid UK driving Licence.
What’s in it for you as a Service Advisor?
  • Competitive salary with uncapped bonus potential
  • Supportive team environment
  • Opportunity to work with prestigious automotive brands
  • Career progression and development opportunities
  • Incentive schemes and regular performance recognition.
They offer a clean and friendly working environment, various company benefits and a competitive salary. If you feel you have the right skills and mindset for the position, apply now!

If this Service Advisor position interests you, or you would like to know more about other Vehicle Workshop opportunities in the West Midlands, please contact Archie Lawson at Perfect Placement today
Apply
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