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Aftersales Manager Job in Tewkesbury

Gloucestershire
Tewkesbury
Car Dealership, Service Department
£32937 - £45000 per annum
143842
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Motorhome/Caravan Aftersales Manager required in Tewkesbury.
  • Basic salary up to £32,937 with monthly and annual performance-related bonuses providing a £45,000 annual OTE.
  • Monday to Friday 8:00am-5:00pm.
  • Fantastic long-term career prospects with the UK's largest motorhome & caravan dealer network operating since 1973.
Our client, a large nationwide motorhome/caravan dealer group, is currently looking to recruit an Aftersales Manager for their busy service centre located in Tewkesbury.

Reporting to the General Manager, you will be responsible for managing and developing a team of 6/8 members of staff made up of a motorhome/caravan habitation workshop and front-of-house team. You will be required to run an efficient and professional department, ensuring complete customer satisfaction through the maximum utilisation of workshop facilities and the efficient sale of labour whilst maintaining manufacturer compliance standards and collating and completing any necessary reports.

Day-to-day duties as an Aftersales Manager will include the following, but are not limited to:
  • Promotion of our client's business, its products and services
  • Liaising with and giving full service to the sales team.
  • Responsibility for all service centre day-to-day activities.
  • Professional preparation of all vehicles, including PDIs, habitation checks, routine servicing and repairs.
  • Ensure prompt, polite and proactive service reception.
  • Charging out of retail, warranty and internal work in accordance with policy guidelines.
  • Responsible for hours utilisation and charge out for engineers.
  • Oversee the ordering of parts and accessories as required.
  • To assume responsibility for the maintenance and security of the service centre.
  • Ensure compliance of Health & Safety regulations.
  • To regularly audit and compile a report on company-owned tools and equipment.
  • To assume responsibility for annual accessory and parts stock take.
  • To control performance to budgets against monthly and annual budgets.
  • Ensure a high level of customer service is maintained at all times by following and working within our computer system and customer care programme.
  • Performing any other ad hoc tasks, as required, which will help to contribute to the overall performance of our client's business
The successful candidate will ideally have at least two/three years’ experience at a supervisory/management level within a similar automotive aftersales orientated business and should have a good understanding of work-in-progress, utilisation, efficiency, and productivity. Due to the nature of our client's business, it will need a candidate that is focused on administrative compliance and performance against budget reporting; however, you must have the drive and determination to maintain policies that constantly improve customer satisfaction and our client's reputation whilst ensuring a high level of staff morale and productivity. Any experience in the motorhome/caravan sector would be highly advantageous; however, this is non-essential.

What's in it for you? For your hard work as an Aftersales Manager, our client is offering…
  • Basic salary up to £32,937 per annum.
  • Monthly and annual performance-related bonuses providing a £45,000 annual OTE.
  • 20 days’ annual holiday allowance plus the 8 bank holidays.
  • Workplace pension scheme.
  • Full manufacturer-approved and in-house training.
  • Fantastic long-term career prospects with the UK's largest motorhome & caravan dealer network operating since 1973.
  • Working hours from 8:00am-5:00pm Monday to Friday.
  • Due to the nature of the role, you might be required to work additional hours in busier periods across the year.
If you are interested in hearing more about this Aftersales Manager job in the Tewkesbury area, please contact Sarena Abbot at Perfect Placement Today.
 
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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