- SALARY: Starting salary around £32,000 per annum, pending experience, plus up to £4-6,000 uncapped additional bonus potential.
- HOURS: Alternating early/late shift rota Monday to Friday. Week one: 8:00am-4:30pm. Week two: 9:30am-6:00pm. 1 in 3 Saturdays, 8:30am-1:00pm.
- BENEFITS: Staff purchase discounts, enhanced holiday allowance, further training/development, and access to an online rewards/retailer discounts platform, amongst others.
Reporting to the Aftersales Manager and helping overseee 3 other Service Advisors, as a Senior Service Advisor, you’ll be a key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. You’ll lead by example, helping to drive service profitability through expert communication, accurate documentation, and a proactive approach to upselling additional products and services. Supporting the Aftersales Manager, you’ll also play an important part in mentoring and motivating the service team to meet departmental targets and maintain high standards across all touchpoints. Working closely with the workshop, parts, and sales teams, you’ll ensure smooth internal processes and deliver an exceptional end-to-end customer experience.
The successful Service Advisor would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Very strong organisational skills, along with knowledge of Microsoft Office, Excel, and DMS systems (Pinewood Pinnacle and eDynamix preferred), would be of high priority. At least one to two years of current or recent experience as a Vehicle Service Advisor within a franchise-approved automotive dealership would be desirable for our client; however, they have said they're willing to consider Advisors outside the motor trade, provided they have a full clean UK driving license with minimal points and a strong track record in a similar customer service-oriented position.
The successful Service Advisor would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Strong organisational skills along with IT literacy (any experience with Pinewood Pinnacle or eDyanmix is preferable) would be of high priority. Due to the nature of this position, multiple years of Service Advisor experience are crucial for this position, and ideally at a supervisory/management level. A UK driving licence is essential.
What's in it for you? For your hard work as a Senior Service Advisor, our client is offering:
- Starting salary around £32,000 per annum (negotiable pending experience).
- Access to an uncapped performance-related bonus scheme of up to £4-6,000 per annum.
- Accredited training and career development with a popular premium car brand.
- 22 days annual leave plus the 8 bank holidays and your birthday off.
- Workplace pension scheme.
- Various company benefits including staff purchase discounts, life assurance, long service/loyalty awards, and access to an online rewards/retailer discounts platform, amongst others.
- Fantastic career prospects with a dealer group operating for over 25 years across the South/South West England region.
- Alternating early/late shift rota Monday to Friday. Week one: 8:00am-4:30pm. Week two: 9:30am-6:00pm. 1-in-3 Saturdays, 8:30am-1:00pm.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.