- Salary: Around £27,300 per annum plus an uncapped bonus potential providing an OTE of £33-34,000 per annum.
- Hours: Monday to Friday 8:00am-5:30pm with 1-in-3 Saturdays 8:30am-12:30pm paid at time and a half.
- Benefits: Enhanced annual leave, fantastic training leading to wage increase, real progression opportunities and more!
Reporting to the Aftersales Manager and working alongside a team of 2 other Vehicle Service Advisors, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first-class service, and also achieve the company's objectives and targets. You will greet customers into the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Due to the nature of this role, the successful Advisor would need to have prior or present experience working as a Vehicle Service Advisor or similar within the motor industry and be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Overall, you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with Kerridge/Drive/RTC system would be highly advantageous but is non-essential). Liaising with the manufacturer to authorise warranty repairs, and a general knowledge of automotive warranty procedures would also be advantageous, but is non-essential. A UK driving license with minimal points is essential, though.
What's in it for you as a Service Advisor? For your hard work as a Vehicle Service Advisor, our client is offering...
- Starting salary around £27,300 per annum, pending experience and brand accreditations.
- Uncapped monthly bonus potential providing an OTE of £33-34,000 per annum,
- Any overtime paid at an enhanced rate of time and a half.
- 23 days annual holiday allowance plus the 8 bank holidays and your birthday off work.
- Access to full manufacturer-accredited training/development schemes.
- Various additional company benefits will be discussed further upon application.
- Fantastic long-term career prospects with the largest car dealer group in South Wales, operating since 1945.
- Working hours are Monday to Friday 7:00am-4:30pm/8:00am-5:30pm with 1 in 3 Saturdays 8:00am-12:00pm paid at time and a half.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.