- Salary:£28,000+ Basic (depending on experience) + Uncapped Bonus Scheme
- Hours: Monday to Friday, 08:00 – 17:30
- No Weekends
We are seeking a professional, customer-focused Service Advisor to join our successful aftersales team. This is an excellent opportunity to work within a well-established dealership environment that prides itself on exceptional customer service, employee retention, and ongoing professional development.
What's on offer for the Service Advisor:
- Competitive basic salary starting from £28,000, depending on experience
- Uncapped bonus structure based on:
- Labour sales
- Tyre sales
- Service plan sales
- Customer satisfaction performance
- Additional manufacturer training-related bonus scheme
- Monday to Friday working hours only – no Saturdays
- Ongoing manufacturer and professional training
- Stable and supportive working environment
- Opportunity to work alongside a highly experienced and award-winning workshop team
The Service Advisor position is one of the most important roles within the dealership, acting as the key link between customers and the workshop team. You will be responsible for delivering an exceptional customer experience throughout the service journey, ensuring efficient vehicle bookings, clear communication, and outstanding levels of customer satisfaction.
The successful Service Advisor will be enthusiastic, organised, and an excellent communicator, with the ability to build strong customer relationships while promoting additional products and services.
What We're Looking For in the Service Advisor:
- Previous Service Advisor experience within a franchised/main dealer environment
- Excellent customer service and communication skills
- Strong organisational and time management abilities
- Professional and confident manner
- Good IT skills
- Strong literacy and numeracy skills
- Ability to influence and sell value-added products and services
- Team player with a positive attitude
- Customer Satisfaction
- Deliver outstanding customer service at every stage of the customer journey
- Build trust and maintain strong customer relationships
- Consistently achieve and exceed customer satisfaction targets
- Ensure customers receive a level of service that encourages long-term loyalty
- Maximising Aftersales Opportunities
- Promote relevant products and services professionally and ethically
- Identify and explain additional work requirements to customers
- Support the achievement of departmental sales and performance targets
- Customer Data Management
- Accurately maintain customer and vehicle records
- Ensure all information is recorded correctly within dealership systems
- Help maximise the quality and effectiveness of the customer database
- Customer Follow-Up
- Proactively contact customers following service visits
- Ensure complete customer satisfaction
- Address any concerns promptly and professionally
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career