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Service Advisor Job in Stourbridge

West Midlands
Stourbridge
Independent Garage, Service Department
£31000 per annum
147807
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Service Advisor - Stourbridge 
  • Full-Time | Permanent 
  • Up to £31,000 per annum (Dependent on Experience)
  • Monday - Friday ONLY (NO WEEKENDS) 
Are you passionate about delivering outstanding customer service and looking for a varied role within a modern, forward-thinking automotive business?

An award-winning and highly respected automotive service centre is seeking a Service Advisor to join its friendly and professional front-of-house team. This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and wants to develop a long-term career within a successful and growing business.

As a Service Advisor, you will play a key role in ensuring customers receive an exceptional experience from their first enquiry through to vehicle collection. Working closely with the service and administration teams, you'll be involved in a wide range of customer-focused and operational tasks that help keep the business running smoothly.

Benefits:
  • Ongoing training and career development opportunities
  • Company pension scheme
  • Staff discounts on servicing and vehicle repairs
  • Company events throughout the year
  • Uniform provided
  • Employee referral incentive scheme
  • Free on-site parking
  • Long Christmas shutdown to enjoy valuable family time
  • Supportive and friendly team environment
  • Stable, long-term career opportunity within a growing business
Responsibilities:
  • Providing excellent customer service via telephone, email, text messaging, and face-to-face interactions
  • Processing jobs using the company's garage management system
  • Ordering vehicle parts and allocating them to relevant jobs
  • Managing parts returns and supplier communications
  • Accurate data entry and CRM management
  • Utilising modern AI-integrated systems and technology
  • Conducting customer follow-up calls and satisfaction checks
  • Assisting with the ongoing management and development of internal systems
  • Supporting the wider front-of-house team with day-to-day operations
  • Full training will be provided.
Requirements:
  • Have excellent communication and interpersonal skills
  • Be highly organised with strong attention to detail
  • Enjoy working in a fast-paced environment
  • Be confident using computer systems and technology
  • Demonstrate a positive, proactive attitude
  • Have previous customer service, administration, service advisor, or automotive experience (preferred but not essential)
  • Be eager to learn and develop within the business.
Details:
  • Full-Time – 5 Days Per Week
  • Monday to Friday: 8:15am – 5:45pm
  • No weekend working.
  • Up to £31,000 per year
  • Salary will be dependent on experience and suitability for the role.
Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Stourbridge and West Midlands, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career
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