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Service Advisor Job in Gloucester

Gloucestershire
Gloucester
Service Department, Commercial Dealership
£32000 - £35000 per annum
148156
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Plant Machinery Service Advisor Opportunity in Gloucester
  • Salary: £32,000 basic salary with a performance-related bonus providing on-target earnings of £35,000 per annum.
  • Hours: 42.5-hour week. Monday to Friday 7:30am to 4:00pm. 
  • Benefits: Access to hundreds of practical, recreational and salary-sacrifice discounts, a staff wellness programme, enhanced maternity/paternity pay, and regular recognition rewards for staff. 
Our client, a franchise-approved plant machinery dealership located in Gloucester, is currently looking to hire a Service Advisor for their service desk.
 
Reporting to the Service Manager and working as part of a friendly team, as a Service Advisor, your key duties shall include:
  • Dealing with customers and ensuring customer satisfaction.
  • Utilise workshop loading and ensure it is up to date. 
  • Regularly and proactively keep customers up to date with progress on their vehicle
  • Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
  • Identify the customer requirements and, where possible, supply an accurate, fully inclusive costing.
  • Produce accurate job cards, invoices, estimates and related information.
  • Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
  • Produce warranty job cards in line with the manufacturer's policy and procedures.
  • Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
  • Liaise with the Parts Department to ensure availability of parts.
The successful individual would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Strong organisational skills, along with IT literacy (any experience with Kerridge/Keyloop preferable), would be of high priority. Recent or current experience in a customer service orientated role in the plant/agricultural/automotive industry would be highly desirtable for our client. A UK driving licence with minimal points is, however, essential. Liaising with the vehicle manufacturer to authorise warranty repairs and general knowledge of warranty procedures or plant machinery would be highly advantageous, but is not essential. 
 
What's in it for you? Quite a lot, it seems! For your hard work as a Service Advisor, our client is offering…
  • Starting basic salary of £32,000 per annum.
  • KPI achievement-based bonuses available, providing on-target earnings of £35,000 per annum. 
  • 23 days of annual leave plus the 8 bank holidays.
  • Workplace pension scheme.
  • Access to technical training/development.
  • Additional company benefits include access to hundreds of high street and retailer discounts, inter-company awards, long service recognition, company wellness programmes, and enhanced maternity/paternity pay, amongst others.
  • Fantastic long-term career prospects with a multi-award-winning business officially recognised as a "Great Place to Work".
  • 42.5-hour week. Monday to Friday 7:30am to 4:00pm. 
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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