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Service Advisor Job in Stafford

Staffordshire
Stafford
Service Department, Independent Garage
£32000 - £35000 per annum
149896
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Are you a driven and customer-focused Automotive Service Advisor with a passion for delivering exceptional service? Join a rapidly expanding, reputable independent garage specialising in prestige, performance, and electric vehicles. This full-time, permanent Service Advisor position offers stability, professional growth, and the opportunity to work within a modern, cutting-edge facility north of Cannock, Staffordshire.
  • Basic Salary: £32,000 basic
  • Senior Service Advisors: Higher salary available depending on experience
  • Monday – Friday only – Flexible working hours
  • No weekends
  • Ongoing professional training and development.
The role is Monday to Friday only, with flexible working hours to suit both the business and the successful Service Advisor. Start and finish times can be flexible, for example  7:30am–3:30pm, 8:00am–4:00pm, 9:00am–5:00pm, or other suitable working patterns by agreement.

Key Responsibilities as a Service Advisor:
  • Manage the customer journey from booking to vehicle handover, ensuring clear communication and transparency
  • Handle service, repair, and MOT bookings efficiently
  • Prepare accurate job cards, estimates, and repair authorisations
  • Liaise effectively between customers and workshop technicians
  • Provide regular updates, explanations, and advice to customers
  • Coordinate parts orders and supplier communications
  • Process invoices, payments, and warranty claims
  • Maintain an organised and professional reception and waiting area.
Service Advisor Requirements:
  • At least 2 years’ experience as a Service Advisor in a franchise or independent garage
  • Good understanding of vehicle servicing, repairs, and MOT procedures
  • Exceptional customer service and communication skills
  • Professional appearance and conduct
  • Strong organisational and administrative abilities
  • IT-literate with the ability to adapt to internal management systems
  • Hold a full, clean UK driving licence.
Benefits for the Service Advisor:
  • Ongoing professional training and development
  • Flexible working hours - Monday -Friday only
  • Modern facilities and technology
  • Supportive team environment
  • Genuine opportunity for career progression
  • Employee discounts.
Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Stafford and Staffordshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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