We are recruiting an experienced Assistant Service Manager to join a busy automotive dealership in Gillingham, Kent. This is an excellent opportunity for an automotive aftersales professional to support the Aftersales Manager, lead the Front of House team and help deliver outstanding customer service.
In this Assistant Service Manager role, you will act as second in command within the service department, taking responsibility for the smooth day-to-day operation of the service reception. You will play a key part in supporting team performance, customer satisfaction and departmental profitability.
Benefits:
- Basic salary of £35,000, with an OTE of £40,000
- Company-provided vehicle
- 30 days’ holiday, including bank holidays
- Additional holiday entitlement with length of service
- Discounts on MOTs, servicing and vehicle parts
- Life assurance at no cost to you
- Discounted gym membership
- Retailer discount portal
- Full training, development and career support
- Monday to Friday working hours of 08:00 to 17:30
- One in four Saturdays, with a day off in lieu
- Support the Aftersales Manager with the daily operation of the service department and deputise in their absence
- Take ownership of the Front of House operation, ensuring the service reception runs efficiently
- Lead, support and supervise the service team to maintain high standards of performance and customer satisfaction
- Manage customer enquiries, vehicle bookings, service updates and vehicle handovers
- Advise customers on additional work identified through electronic vehicle health checks and video inspections
- Handle customer concerns and complaints promptly, working towards positive outcomes
- Assist with the control and coordination of courtesy vehicles, including mileage and damage checks
- Ensure quotations, charges and invoices are accurately recorded and processed
- Monitor work in progress and help ensure jobs are completed efficiently
- Work closely with the Sales and Service teams to support the effective running of the dealership
- Help improve customer retention, departmental performance and profitability
- Ensure company procedures, GDPR requirements and customer records are maintained accurately
- Previous experience in an automotive service or aftersales environment
- Experience as an Assistant Service Manager, Senior Service Advisor, Workshop Controller or similar supervisory position
- Previous experience within a franchised dealership would be advantageous
- Excellent customer service and communication skills
- The confidence to lead, motivate and support a team
- Strong organisational skills and the ability to prioritise workloads
- A proactive approach to resolving customer concerns and complaints
- The ability to work effectively under pressure while maintaining high standards
- A good understanding of dealership service department processes
- Knowledge of warranty procedures would be advantageous
- A full UK driving licence
Contact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Gillingham and Kent, today to discover more about this fantastic opportunity.
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.