- Salary: £32-35,000 basic salary, pending experience, plus monthly bonuses providing additional earnings of £6,000 per annum.
- Hours: Monday to Friday 8:00am to 5:30pm, with 1 in 3 Saturday mornings 8:30am to 1:00pm.
- Benefits: Enhanced annual leave, staff purchase discounts on cars, parts, servicing, and labour, manufacturer-accredited training, and achievement events/meals, amongst others.
Reporting to the Aftersales Manager and Service Manager, you will work alongside multiple Service Advisors and act as their Senior whilst managing workloads and customer deadlines by allocating tasks and ensuring our clients' customers receive the best experience. Operating a very busy department, seeing between 10-28 customers a day, this role will involve extensive liaison with the workshop to chase up work in progress, keep customers informed of the progress of their vehicle, and upsell additional products and services where possible.
The successful Senior Service Advisor would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Strong organisational skills, along with IT literacy (experience with Kerridge preferable), would be a high priority. 5 years+ of being a dealership Service Advisor is required for this role. A UK driving licence with minimal points is, however, essential.
What's in it for YOU? For your hard work as a Senior Service Advisor, our client is offering:
- £32-35,000 basic salary pending experience.
- £6,000 per annum in bonus which is based on customer service scores.
- 22 days annual holiday allowance plus the 8 bank holidays, increasing over length of service up to 25 days leave.
- Employment benefits include the following: workplace pension scheme, staff purchase discount scheme, discounts on parts, servicing and labour.
- Manufacturer-accredited training.
- Other benefits are on offer, such as expenses paid for bi-annual staffing events (Summer and Christmas parties) and achievement events and meals.
- Fantastic long-term career prospects with a long-standing, reputable, multi-franchise approved car dealer group that has been operating for over 60 years.
- Working hours are Monday to Friday 8:00am to 5:30pm, with 1 in 3 Saturday mornings 8:30am to 1:00pm.
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