Position: Service and Parts Advisor
Location: Petersfield, Hampshire
Salary: £28,560 (DOE) + Performance Bonus (£500–£700/month average, profit share)
Hours: Monday–Friday, 8:00 AM–6:00 PM, with Saturday mornings on a rota basis
Perfect Placement, the UK’s leading automotive recruitment consultancy, is proud to represent a family-run car garage in Petersfield that is expanding its operations. Our client is seeking a skilled and customer-focused Service and Parts Advisor to join their close-knit team of three technicians and an apprentice. Operating a busy workshop and utilizing industry-standard systems such as Pinnacle, VHCS, and 1Link, this is an excellent opportunity for a motivated individual to grow with a thriving business.
Key Responsibilities:
- Serve as the primary customer contact, delivering exceptional service and ensuring a seamless experience.
- Schedule service appointments to optimize workshop efficiency.
- Provide clear, accurate cost estimates and explain service and parts options to customers.
- Coordinate with the workshop team to ensure timely, high-quality repairs and maintenance.
- Communicate vehicle status updates and recommend additional services as needed.
- Manage parts inventory using Pinnacle, VHCS, and 1Link systems.
- Maintain high customer satisfaction standards and resolve issues promptly.
- Keep a clean and organized workspace to support workshop operations.
- Previous experience as a Service Advisor or Parts Advisor in the automotive industry (preferred).
- Strong communication and interpersonal skills to foster excellent customer relationships.
- Excellent organizational and multitasking skills to handle a fast-paced environment.
- Basic understanding of automotive systems and parts.
- Proficiency with IT systems, ideally Pinnacle, VHCS, and 1Link.
- A customer-centric approach with a commitment to delivering outstanding service.
- A flexible, team-oriented attitude with the ability to work independently.
- Competitive salary of £28,560 (dependent on experience) with a performance-based bonus averaging £500–£700 per month (3% of bottom line).
- Career growth opportunities within an expanding family-run business.
- Ongoing training and professional development.
- Supportive, collaborative work environment with a dedicated team.
- Employee discounts on vehicle services and repairs.
This family-run garage in Petersfield is committed to growth and excellence, offering a supportive environment where your contributions are valued. With a small, dynamic team and modern systems, you’ll have the chance to make a real impact while advancing your career in the automotive industry.
Apply Now:
If you’re a proactive, customer-focused professional ready to take your career to the next level, contact Tom Wharton at Perfect Placement today! Submit your CV and a cover letter detailing your relevant experience to apply.
Perfect Placement is the UK’s Leading Motor Trade Recruitment Consultancy, specializing in automotive roles from Vehicle Technicians to Service Advisors. With over 1,800 live vacancies across the UK, we’re here to help you find your next career opportunity.