Location: Petworth, West Sussex
Salary: £42,000 - £48,000 per annum OTE (based on experience)
Hours: Monday - Friday, 8am-5pm (1-hour unpaid lunch) + occasional weekend work
An exciting opportunity has arisen for an Assistant Service Manager to join a well-established and reputable agricultural machinery business in Petworth, West Sussex. This role is ideal for an experienced professional in the agricultural or a related industry, or a skilled technician looking to step into a managerial role, with a passion for delivering exceptional service and supporting a dynamic team.
Key Responsibilities:
- Support the Service Manager in the day-to-day operations of the service department, including managing bookings and workshop activities.
- Build and maintain strong relationships with customers, addressing concerns and ensuring timely updates.
- Assist in driving revenue growth through effective upselling and customer retention strategies.
- Monitor and maintain Work In Progress (WIP) at manageable levels, optimising callout schedules.
- Identify and implement improvements to aftersales processes to enhance operational efficiency.
- Track key performance indicators (KPIs) and implement corrective actions to optimise departmental performance.
- Collaborate with the parts department to ensure availability and efficient time management.
- Ensure compliance with health and safety requirements.
- Oversee service department administration and processes.
- Mentor and support technicians, particularly apprentices and trainees, to enhance their skills and knowledge.
- Proven experience in a similar managerial role within the agricultural, automotive, or a transferable industry, or as an experienced technician ready to step into management.
- Excellent communication skills to liaise with customers, engineers, and colleagues.
- Strong IT proficiency, including Microsoft Office (Word and Excel).
- High level of organisation and attention to detail.
- Understanding of agricultural machinery and the seasonal pressures of the industry.
- Ability to work under pressure and meet challenging deadlines.
- Positive, motivated, and team-oriented approach.
- Full UK driving licence (HGV Class 1 licence beneficial but not essential).
- Competitive salary: £42,000 - £48,000 OTE per year.
- Generous holiday entitlement: 24 days plus bank holidays.
- Company laptop and phone provided.
- Pension scheme: 3% employee contribution, 7% employer contribution.
- Life Assurance, including dependent’s pension.
- Ongoing training and development opportunities.
- The chance to work for a family-owned, private company with a strong heritage and supportive work environment.
This is an excellent opportunity to join a prestigious and forward-thinking employer, offering stability, career progression, and a fantastic work environment. If you are an experienced professional or technician with a passion for agricultural machinery and leadership, apply today!
For more information or to apply, please contact Tom Wharton at Perfect Placement UK. He helps people find new Automotive jobs!