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Service Advisor Job in Oldbury

West Midlands
Oldbury
Service Department, Car Dealership
£32000 - £36000 per annum
141200
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Service Advisor Required in Oldbury for a Main Dealer 
  • Basic up to £32,000 Salary: Competitive – Based on experience
  • OTE £36,000+
  • Hours: Full-Time, Including Some Weekends
  • Location: Oldbury, West Midlands
  • Job Type: Permanent, Full-Time
  • Training Provided | Career Progression Available | Excellent Company Benefits
Are you an experienced Service Advisor or someone with a strong background in customer service looking to enter the motor trade? This could be the perfect opportunity for you!

Our client, a successful and respected automotive Main Dealer in the Oldbury area, is currently looking to recruit a Service Advisor to join their busy and friendly team.

Service Advisor Key Responsibilities
As a Service Advisor, you will be the primary contact for customers, providing clear communication and expert advice on vehicle servicing and repairs. You’ll manage the customer journey from booking to collection, ensuring every customer feels informed and valued. Key responsibilities include:
  • Greeting and advising customers professionally, either in person or by phone
  • Managing service appointments and vehicle progress updates
  • Coordinating with workshop technicians to track job status and timelines
  • Offering additional products and services to enhance customer satisfaction and business growth
  • Handling queries and resolving any issues promptly to maintain a positive customer experience
  • Your role is vital in ensuring customers return time and again, driven by your exceptional service and knowledge.
Who We’re Looking For – Service Advisor Candidate Profile
We welcome applicants with a strong customer service background, whether or not you’ve worked specifically as a Service Advisor before. Key qualities for success in this role include:
  • A genuine passion for delivering excellent customer service and building rapport
  • Strong organisational skills and the ability to multitask in a busy environment
  • Excellent communication skills, both written and verbal
  • Ability to work collaboratively with colleagues across departments
  • Experience in retail or hospitality is beneficial, along with any familiarity with dealership software (e.g., Kerridge)
What’s on Offer – Service Advisor Benefits
This position offers a highly competitive package, designed to support your professional and personal growth, including:
  • 33 days of annual leave (including bank holidays) to support your work-life balance
  • Enhanced maternity, paternity, and adoption pay schemes
  • Comprehensive career development plans with access to specialist training programs
  • Exclusive discounts on car schemes, gym memberships, and high street retailers
  • Recognition for long service milestones and a supportive work environment
  • One paid day per year to volunteer in your community, supporting personal fulfilment
  • A diverse, inclusive workplace where your contribution is valued and respected
If you are interested in hearing more about this Service Advisor roles, or other automotive jobs we have in the West Midlands, please do not hesitate to contact Archie at Perfect Placement today.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please contact us today. We are the leading UK Motor Trade Recruiters with many Automotive Vacancies across the whole of the UK
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